Dell Networking N2000 series - ERROR: can't get kernel image! - Switch dell no inicia

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Dell Networking N2000 series - ERROR: can't get kernel image! - Switch dell no inicia

  • Estimados al encender mi switch dell  N2024 me encuentro con que todas las luces se encuentran encendidas sin tener nada conectado , me conecto por telnet y veo que tengo el siguiente error :


    U-Boot SPL 2012.10-00078-g24e99ea (Jun 24 2014 - 16:41:18)
    BENCH SCREENING TEST1
    =========================================
    IPROC_XGPLL_CTRL_3: 0x15430000
    IPROC_XGPLL_STATUS: 0x800005c4
    DCO code: 92
    PASS
    =========================================
    HWRev: 0x95 AVS: 0x0 VOUT Init: 0x64 VOUT Set: 0x64
    DEV ID= 0000dc14
    SKU ID = 0x0
    DDR type: DDR3
    MEMC 0 DDR speed = 800MHz
    ddr_init2: Calling soc_ddr40_set_shmoo_dram_config
    ddr_init2: Calling soc_ddr40_phy_calibrate
    C01. Check Power Up Reset_Bar
    C02. Config and Release PLL from reset
    C03. Poll PLL Lock
    C04. Calibrate ZQ (ddr40_phy_calib_zq)
    C05. DDR PHY VTT On (Virtual VTT setup) DISABLE all Virtual VTT
    C06. DDR40_PHY_DDR3_MISC
    C07. VDL Calibration
    C07.1
    C07.2
    C07.4
    C07.4.1
    C07.4.4
    VDL calibration result: 0x30000003 (cal_steps = 0)
    C07.4.5
    C07.4.6
    C07.5
    C08. DDR40_PHY_DDR3_MISC : Start DDR40_PHY_RDLY_ODT....
    C09. Start ddr40_phy_autoidle_on (MEM_SYS_PARAM_PHY_AUTO_IDLE) ....
    C10. Wait for Phy Ready
    Programming controller register
    ddr_init2: Calling soc_ddr40_shmoo_ctl
    Validate Shmoo parameters stored in flash ..... OK
    Press Ctrl-C to run Shmoo ..... skipped
    Restoring Shmoo parameters from flash ..... done
    Running simple memory test ..... OK
    DDR Tune Completed
    Micron MT29F2G08ABAEA, 128 KiB blocks, 2 KiB pages, 16B OOB, 8-bit
    NAND: chipsize 256 MiB


    U-Boot 2012.10-00078-g24e99ea (Jun 24 2014 - 16:41:18)

    DRAM: 1 GiB
    WARNING: Caches not enabled
    NAND: Micron MT29F2G08ABAEA, 128 KiB blocks, 2 KiB pages, 16B OOB, 8-bit
    NAND: chipsize 256 MiB
    In: serial
    Out: serial
    Err: serial
    arm_clk=1000MHz, axi_clk=499MHz, apb_clk=124MHz, arm_periph_clk=500MHz
    Net: Registering eth
    Broadcom BCM IPROC Ethernet driver 0.1
    Using GMAC0 (0x18022000)
    et0: ethHw_chipAttach: Chip ID: 0xdc14; phyaddr: 0x1
    serdes_reset_core pbyaddr(0x1) id2(0xf)
    bcmiproc_eth-0
    boot in 3 s
    Creating 1 MTD partitions on "nand0":
    0x000000200000-0x00000f000000 : "mtd=4"
    /image1 not found!
    ubifsload - load file from an UBIFS filesystem

    Usage:
    ubifsload <addr> <filename> [bytes]
    - load file 'filename' to address 'addr'
    Wrong Image Format for bootm command
    ERROR: can't get kernel image!
    Saving Environment to NAND...
    Erasing Nand...
    Erasing at 0x160000 -- 100% complete.
    Writing to Nand... done
    /image2 not found!
    ubifsload - load file from an UBIFS filesystem

    Usage:
    ubifsload <addr> <filename> [bytes]
    - load file 'filename' to address 'addr'
    Wrong Image Format for bootm command
    ERROR: can't get kernel image!
    u-boot>

    Por lo que veo tendria que cargar el firmware de nuevo , podrian ayudarme explicandome como seria el procedimiento ?Es posible cargar el firmware por usb?

  • Hola,

    Gracias por contactarnos, veo que ya está gestionando un caso con el equipo de soporte de su país. Aún así comparto el enlace de la página de asistencia del Dell Networking N2000 series: Asistencia para Dell Networking N2000 Series.

    Un saludo

  • Les dejo la respuesta de dell que funciono a la perfeccion:

    U-boot recovery process for N2000 N3000 N4000 Series switches

    Download or configure a terminal emulator that supports the Y-Modem transfer protocol.  ExtraPutty and Tera Term are readily available freeware, but the use of 3rd party software is solely the responsibility of the end user.  Prior to installing 3rd party software, explicit permission must be obtained from the end user.

    Connect to the switch via terminal emulator and change the baud rate to 115200:

    u-boot> setenv baudrate 115200

    Change the baud rate within the terminal emulator to 115200.

    Set the switch to receive the firmware file:

    u-boot> loady

    Send the firmware file via the terminal emulator via YMODEM.  When this is completed, the switch will need to be manually restarted.

    u-boot> saveenv

    u-boot> reset

    When the Boot Menu loads, choose option 4 (Load New Operational Code).

    Boot Main Menu

    ==============

    1- Start Operational Code

    2- Select Baud Rate

    3- Retrieve Logs

    4- Load New Operational Code

    5- Display Operational Code Details

    9- Reboot

    10- Restore Configuration to Factory Defaults

    11- Activate Backup Image

    12- Start Password Recovery

    Enter Choice# 4

    Set the switch to receive the firmware file:

    Creating tmpfs filesystem on /mnt/download for download...done.

    Current Active Image: image2

    Which Image to Update Active (image2) OR Back-Up (image1)? Select (A/B): A

    You selected to update Active Image image2...

    Select Mode of Transfer (Press T/X/Y/Z for TFTP/XMODEM/YMODEM/ZMODEM) [x]:Y

    Do you want to continue? Press(Y/N): Y

    Send the firmware file via the terminal emulator via YMODEM.  At this step, X/Y/Z modem could be used, but for consistency YMODEM is selected in part c.  When this is completed, the switch will need to be started manually by selecting option 1.  At this point, allow the switch to complete the reload.  The firmware should now be loaded into flash and normal switch configuration can occur.  To verify the loaded switch version:

    console>enable

    console#show version

    Como se muestra en la información previa, los pasos se deben ejecutar, mediante conexión vía consola serial. Puede descargar la imagen (archivo .stk) que vendrá adjunta dentro del archivo .zip, desde el siguiente enlace:

    Dell Networking N2000 Series, Firmware Version 6.2.7.2,A10

    downloads.dell.com/.../N2000v6.2.7.2a10.zip

    La versión 6.2.x.x es un poco más liviana que la 6.3.x.x, para que la transferencia mediante serial sea un poco más corta (alrededor de 30 minutos).

    Cualquier consulta o duda referente al tema, por favor nos indica y con mucho gusto le atenderemos.

    Saludos,