Can’t find order status

I placed an order about a week or more ago. I never received any email confirmation or information. I suspect I somehow entered the wrong email. I received one part of my order which provided me with an order # and customer # but haven’t received the other part. I will also be needing the receipt from the order but I’m unable to view the invoice without signing into the associated account which I’m not sure what the email is. I have also been fully unable to talk to a person on the phone who can help me. I’ve been forwarded to multiple different departments and the calls have been dropped. I’m not sure what to do from here.